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BOOK
Author Ruben, Brent D.
Title Pursuing excellence in higher education : eight fundamental challenges / Brent D. Ruben.
Imprint San Francisco, Calif. : Jossey-Bass, c2004.
Edition 1st ed.

LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  LA227.4 .R83 2004    AVAILABLE  
LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  LA227.4 .R83 2004    AVAILABLE  
Author Ruben, Brent D.
Subject Education, Higher -- Aims and objectives -- United States.
Description xxxviii, 420 p. : ill. ; 25 cm.
Edition 1st ed.
Bibliography Note Includes bibliographical references (p. 389-406) and index.
Contents Excellence in Higher Education: Eight Fundamental Challenges -- Broadening Public Appreciation for the Work of the Academy: Committing Ourselves to Dialogue -- Better Understanding and Addressing the Needs of Workplaces: Bridging the Gap Between the World of the Academy and the World of Work -- Becoming More Effective Learning Organizations: Clarifying Goals and Evaluating Outcomes -- Integrating Organizational Assessment, Planning, and Improvement: Making Organizational Self-Study and Change Everyday Activities -- Enhancing Collaboration and Community: Aligning the Rhetoric and Reality of Campus Culture -- Recognizing That Everyone in the Institution is a Teacher: Focusing on the Student Experience -- Devoting More Attention and Resources to Leadership: Attracting, Developing, and Retaining Outstanding Leaders -- More Broadly Framing Our Vision of Excellence: Pursuing Excellence in All That We Do -- Excellence in Practice: Asking More of Ourselves and Our Institutions.
ISBN 078796204X (alk. paper)
9780787962043 (alk. paper)
OCLC # 52257729
Table of Contents
 Foreword / David Ward 
 Introduction 
 Acknowledgments 
 About the Authors 
1Excellence in Higher Education: Eight Fundamental Challenges1
2Broadening Public Appreciation for the Work of the Academy: Committing Ourselves to Dialogue31
 The Road Scholars Program / Graham B. Spanier49
 Responding to Wants: Innovating to Address Needs / David Ward, Maury Cotter54
3Better Understanding and Addressing the Needs of Workplaces: Bridging the Gap Between the World of the Academy and the World of Work64
 Preparing High-Performing Teachers / Ruth C. Ash, Jean Ann Box74
 Learning Leadership Competencies as Campus Consultants / Stacey L. Connaughton, Michael C. Quinlan80
 Formalizing Corporate Engagement / John Dew88
4Becoming More Effective Learning Organizations: Clarifying Goals and Evaluating Outcomes95
 Implementing a Strategic Plan Using Indicators and Targets / Mary Sue Coleman117
 Measuring Excellence from a Stakeholder Perspective / Susan G. Williams128
 A Balanced Scorecard for Business and Administrative Services at the University of California, Berkeley / Ron Coley, Paul K. Diamond136
 Comparing Solutions to Campus Parking Problems / Mo Qayoumi148
5Integrating Organizational Assessment, Planning, and Improvement: Making Organizational Self-Study and Change Everyday Activities155
 The North Central Association of Colleges and Schools Academic Quality Improvement Project (AQIP) / Stephen D. Spangehl179
 Applying Excellence in Higher Education in Finance and Administrative Services / Richard M. Norman, W. James Haley, Adolph Haislar190
 Winning the Baldrige National Quality Award / Charles W. Sorensen, Diane Moen202
6Enhancing Collaboration and Community: Aligning the Rhetoric and Reality of Campus Culture216
 Advancing Academic Excellence and Collaboration Through Strategic Planning / Francis L. Lawrence, Christine Haska Cermak233
 The Committee on Institutional Cooperation's Academic Leadership Program / Robert Secor241
7Recognizing That Everyone in the Institution Is a Teacher: Focusing on the Student Experience249
 Enhancing the Quality of Graduate Student Instruction: The Teaching Assistant Project (TAP) / Barbara E. Bender264
 The University of Cincinnati Is Listening: The Quality Service Initiative / James R. Tucker, Marie L. Sutthoff272
 Community and Service Learning: The Rutgers CASE Program / D. Michael Shafer279
8Devoting More Attention and Resources to Leadership: Attracting, Developing, and Retaining Outstanding Leaders288
 Recruiting and Supporting Academic Leaders at the University of Delaware / Conrado M. (Bobby) Gempesaw II309
 Leadership Development at Cornell University / Chester C. Warzynski, Brian F. Chabot315
 Penn State's Excellence in Leadership and Management Program / Billie S. Willits, Leonard E. Pollack324
 The Business of Higher Education / James E. Morley, Jr.332
9More Broadly Framing Our Vision of Excellence: Pursuing Excellence in All That We Do338
 Taking Charge of Change: The Kellogg Commission on the Future of State and Land-Grant Universities / John V. Byrne359
 Building Community and Shared Vision Through "The Quality Expo" / Louise Sandmeyer, Carol Lindborg Everett366
 Organizational Change at Berkeley: A Work in Progress / Robert M. Berdahl, Phyllis Hoffman372
10Excellence in Practice: Asking More of Ourselves and Our Institutions381
 References389
 Index408