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BOOK
Title Through the patient's eyes : understanding and promoting patient-centered care / Margaret Gerteis ... [and others], editors.
Imprint San Francisco : Jossey-Bass, [1993]
©1993
Edition First edition.

LOCATION CALL # STATUS MESSAGE
 WALSH MAIN COLLECTION  R727.3 .T37    AVAILABLE  
LOCATION CALL # STATUS MESSAGE
 WALSH MAIN COLLECTION  R727.3 .T37    AVAILABLE  
Series The Jossey-Bass health series.
Jossey-Bass health series.
Subject Physician and patient.
Patient Care Planning.
Patient Satisfaction.
Professional-Patient Relations.
Alt Name Gerteis, Margaret.
Picker/Commonwealth Program for Patient-Centered Care.
Description xxxvii, 317 pages : illustrations ; 24 cm.
Edition First edition.
Note "The Picker/Commonwealth Program for Patient-Centered Care"--P. facint ser. t.p.
Bibliography Note Includes bibliographical references and indexes.
Contents Introduction: medicine and health from the patient's perspective / Margaret Gerteis ... [et al.] -- The dimensions of patient-centered care. Treating patients as individuals / Kimberly D. Allshouse -- Coordinating care and integrating services / Margaret Gerteis -- Overcoming the barrier of words / Jennifer Daley -- Innovations in patient-centered education / Beth Ellers -- Enhancing physical comfort / Janice D. Walker -- Providing effective emotional support / Susan Edgman-Levitan -- Involving and supporting family and friends / Beth Ellers -- Facilitating the transition out of the hospital / Beth Ellers, Janice D. Walker -- Promoting a patient-centered health care environment. Culture, leadership, and service in the patient-centered hospital / Margaret Gerteis, Marc J. Roberts -- Promoting the doctor's involvement in care / Thomas L. Delbanco -- Rebuilding public trust and confidence / Thomas W. Moloney, Barbara Paul.
ISBN 1555425445 (alk. paper)
9781555425449 (alk. paper)
0787962201 (pbk.)
9780787962203 (pbk.)
OCLC # 27379663
Table of Contents
 Preface 
 The Editors 
 Other Contributors 
1Introduction: Medicine and Health from the Patient's Perspective / Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, Thomas L. Delbanco1
2Treating Patients as Individuals / Kimberly D. Allshouse19
3Coordinating Care and Integrating Services / Margaret Gerteis45
4Overcoming the Barrier of Words / Jennifer Daley72
5Innovations in Patient-Centered Education / Beth Ellers96
6Enhancing Physical Comfort / Janice D. Walker119
7Providing Effective Emotional Support / Susan Edgman-Levitan154
8Involving and Supporting Family and Friends / Beth Ellers178
9Facilitating the Transition Out of the Hospital / Beth Ellers, Janice D. Walker204
10Culture, Leadership, and Service in the Patient-Centered Hospital / Margaret Gerteis, Marc J. Roberts227
11Promoting the Doctor's Involvement in Care / Thomas L. Delbanco260
12Rebuilding Public Trust and Confidence / Thomas W. Moloney, Barbara Paul280
 Afterword299
 Name Index301
 Subject Index311
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