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Title	International management : insights from fiction and practice / edited by Sheila M. Puffer ; foreword by Dane A. Bedward.
Imprint	Armonk, N.Y. : M.E. Sharpe, [2004]
	©2004

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Subject	International business enterprises -- Management -- Case studies.
	Business communication -- Cross-cultural studies.
	Intercultural communication.
Alt Name	Puffer, Sheila M.

Table of Contents
	Foreword / Dane A. Bedward
Pt. I	Phases of cross-cultural experience	3
Sect. 1	Cultural and communication challenges	5
1.1	Name six famous Belgians / David R. Slavitt	5
1.2	American dreams / Peter Carey	12
1.3	English as a second language / Lucy Honig	19
1.4	The awful German language / Mark Twain	27
Sect. 2	Settling into new surroundings	37
2.1	Saree of the Gods / G. S. Sharat Chandra	37
2.2	How to be an expatriate / Peter Ho Davies	41
Sect. 3	Coming home	47
3.1	Yard sale / Paul Theroux	47
3.2	Letter from Gaza / Ghassan Kanafani	53
Sect. 4	Managerial insights	56
4.1	Beyond sophisticated stereotyping : cultural sensemaking in context / Joyce S. Osland, Allan Bird	56
4.2	"Englishes" in cross-cultural business communication / Naoki Kameda	67
4.3	When managing expatriate adjustment, don't forget the spouse / Talya N. Bauer, Sully Taylor	76
4.4	Adapting to a boundaryless world : a developmental expatriate model / Juan I. Sanchez, Paul E. Spector, Cary L. Cooper	79
Pt. II	Values and ethics	91
Sect. 5	The meaning of work and personal values	93
5.1	Rich men tend to be strange / Ivan Klima	93
5.2	The retirement party / Natalia Baranskaya	100
Sect. 6	Ethics and corporate social responsibility	106
6.1	In Los Angeles / Saburo Shiroyama	106
6.2	Payback / Patricio F. Vargas	119
6.3	A taste of success / Mona Ragab	122
Sect. 7	Managerial insights	125
7.1	Navigating the hostile maze : a frame work for Russian entrepreneurship / Sheila M. Puffer, Daniel J. McCarthy	125
7.2	Settling cross-cultural disagreements begins with "where" not "how" / Susan M. Adams	137
7.3	Japanese and American negotiators : overcoming cultural barriers to understanding / Richard Menger	139
7.4	Responsibility : the new business imperative / Sandra A. Waddock, Charles Bodwell, Samuel B. Graves	142
Pt. III	Power and group dynamics	155
Sect. 8	Power and authority	158
8.1	Welcoming the board of directors / Peter Handke	158
8.2	Government by magic spell / Saida Hagi-Dierie Herzi	161
8.3	The mullah with no legs / Ari Siletz	165
8.4	One of these days / Gabriel Garcia Marquez	173
8.5	The explosion in the parlor / Bai Xiao-Yi	175
Sect. 9	Individuals and groups	176
9.1	In the footsteps of a water buffalo / Nhat Tien	176
9.2	Action will be taken : an action-packed story / Heinrich Boll	182
9.3	Ode to joy / Marta Kadlecikova	185
Sect. 10	Managerial insights	192
10.1	Leadership made in Germany : low on compassion, high on performance / Felix C. Brodbeck, Michael Frese, Mansour Javidan	192
10.2	Working in a Vietnamese voice / Lady Borton	203
10.3	Building competitive advantage from Ubuntu : management lessons from South Africa / Mzamo P. Mangaliso	214
10.4	Matching management practices to national culture in India, Mexico, Poland, and the U.S. / Marc C. Marchese	225
Pt. IV	Doing business together	229
Sect. 11	The multicultural workplace	232
11.1	Immigration blues / Bienvenido Santos	232
11.2	Senor payroll / William E. Barrett	242
11.3	No one to yell at / Ilyas Halia	245
Sect. 12	Customer service	247
12.1	A new customer / Viktor Slavkin	247
12.2	A brief history of capitalism / Moacyr Scliar	251
Sect. 13	Teams and alliances	254
13.1	Mister Taylor / Augusto Monterroso	254
13.2	The Zulu and the zeide / Dan Jacobson	258
13.3	Only approved Indians can play : made in USA / Jack Forbes	266
Sect. 14	Managerial insights	268
14.1	Foreign knowledge workers as a strategic staffing option / Lawrence A. West, Jr., Walter A. Bogumil, Jr.	268
14.2	Four seasons goes to Paris / Roger Hallowell, David Bowen, Carin-Isabel Knoop	278
14.3	Keys to effective virtual global teams / Elizabeth Kelley	290
14.4	Cultivating a global mindset / Anil K. Gupta, Vijay Govindarajan	292

Subject	International business enterprises -- Management -- Case studies.
	Business communication -- Cross-cultural studies.
	Intercultural communication.
Alt Name	Puffer, Sheila M.
Description	xv, 303 pages : illustrations . ; 26 cm
Bibliography Note	Includes bibliographical references.
Contents	Phases of cross-cultural experience -- Cultural and communication challenges -- Settling into new surroundings -- Coming home -- Managerial insights -- Values and ethics -- The meaning of work and personal values -- Ethics and corporate social responsibility -- Managerial insights -- Power and group dynamics -- Power and authority -- Individuals and groups -- Managerial insights -- Doing business together -- The multicultural workplace -- Customer service -- Teams and alliances -- Managerial insights.
ISBN	0765609703 (cloth : alk. paper)
OCLC #	52942760

Table of Contents
	Foreword / Dane A. Bedward
Pt. I	Phases of cross-cultural experience	3
Sect. 1	Cultural and communication challenges	5
1.1	Name six famous Belgians / David R. Slavitt	5
1.2	American dreams / Peter Carey	12
1.3	English as a second language / Lucy Honig	19
1.4	The awful German language / Mark Twain	27
Sect. 2	Settling into new surroundings	37
2.1	Saree of the Gods / G. S. Sharat Chandra	37
2.2	How to be an expatriate / Peter Ho Davies	41
Sect. 3	Coming home	47
3.1	Yard sale / Paul Theroux	47
3.2	Letter from Gaza / Ghassan Kanafani	53
Sect. 4	Managerial insights	56
4.1	Beyond sophisticated stereotyping : cultural sensemaking in context / Joyce S. Osland, Allan Bird	56
4.2	"Englishes" in cross-cultural business communication / Naoki Kameda	67
4.3	When managing expatriate adjustment, don't forget the spouse / Talya N. Bauer, Sully Taylor	76
4.4	Adapting to a boundaryless world : a developmental expatriate model / Juan I. Sanchez, Paul E. Spector, Cary L. Cooper	79
Pt. II	Values and ethics	91
Sect. 5	The meaning of work and personal values	93
5.1	Rich men tend to be strange / Ivan Klima	93
5.2	The retirement party / Natalia Baranskaya	100
Sect. 6	Ethics and corporate social responsibility	106
6.1	In Los Angeles / Saburo Shiroyama	106
6.2	Payback / Patricio F. Vargas	119
6.3	A taste of success / Mona Ragab	122
Sect. 7	Managerial insights	125
7.1	Navigating the hostile maze : a frame work for Russian entrepreneurship / Sheila M. Puffer, Daniel J. McCarthy	125
7.2	Settling cross-cultural disagreements begins with "where" not "how" / Susan M. Adams	137
7.3	Japanese and American negotiators : overcoming cultural barriers to understanding / Richard Menger	139
7.4	Responsibility : the new business imperative / Sandra A. Waddock, Charles Bodwell, Samuel B. Graves	142
Pt. III	Power and group dynamics	155
Sect. 8	Power and authority	158
8.1	Welcoming the board of directors / Peter Handke	158
8.2	Government by magic spell / Saida Hagi-Dierie Herzi	161
8.3	The mullah with no legs / Ari Siletz	165
8.4	One of these days / Gabriel Garcia Marquez	173
8.5	The explosion in the parlor / Bai Xiao-Yi	175
Sect. 9	Individuals and groups	176
9.1	In the footsteps of a water buffalo / Nhat Tien	176
9.2	Action will be taken : an action-packed story / Heinrich Boll	182
9.3	Ode to joy / Marta Kadlecikova	185
Sect. 10	Managerial insights	192
10.1	Leadership made in Germany : low on compassion, high on performance / Felix C. Brodbeck, Michael Frese, Mansour Javidan	192
10.2	Working in a Vietnamese voice / Lady Borton	203
10.3	Building competitive advantage from Ubuntu : management lessons from South Africa / Mzamo P. Mangaliso	214
10.4	Matching management practices to national culture in India, Mexico, Poland, and the U.S. / Marc C. Marchese	225
Pt. IV	Doing business together	229
Sect. 11	The multicultural workplace	232
11.1	Immigration blues / Bienvenido Santos	232
11.2	Senor payroll / William E. Barrett	242
11.3	No one to yell at / Ilyas Halia	245
Sect. 12	Customer service	247
12.1	A new customer / Viktor Slavkin	247
12.2	A brief history of capitalism / Moacyr Scliar	251
Sect. 13	Teams and alliances	254
13.1	Mister Taylor / Augusto Monterroso	254
13.2	The Zulu and the zeide / Dan Jacobson	258
13.3	Only approved Indians can play : made in USA / Jack Forbes	266
Sect. 14	Managerial insights	268
14.1	Foreign knowledge workers as a strategic staffing option / Lawrence A. West, Jr., Walter A. Bogumil, Jr.	268
14.2	Four seasons goes to Paris / Roger Hallowell, David Bowen, Carin-Isabel Knoop	278
14.3	Keys to effective virtual global teams / Elizabeth Kelley	290
14.4	Cultivating a global mindset / Anil K. Gupta, Vijay Govindarajan	292

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