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Author Carson, Kerry D. (Kerry David), 1946-
Title The ABCs of collaborative change : the manager's guide to library renewal / Kerry David Carson, Paula Phillips Carson, Joyce Schouest Phillips.
Imprint Chicago : American Library Association, 1997.

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Author Carson, Kerry D. (Kerry David), 1946-
Subject Library administration -- United States.
Organizational change -- United States.
Alt Name Carson, Paula Phillips, 1967-
Phillips, Joyce Schouest.
Description 1 online resource (xiii, 273 pages)
Bibliography Note Includes bibliographical references and index.
Note Print version record.
Contents Achieving the renewal. Assembling high-performance teams -- Bridging value differences -- Clearing the path for leadership -- Developing empowered staff -- Enhancing organizational learning -- Facilitating harmony -- Gaining stability by managing turnover -- Building the foundation for renewal. Homing in on the environment -- Involving the library's stakeholders -- Jettisoning bureaucratic red tape -- Keeping true to the mission -- Learning staff members' needs -- Managing staff conflicts -- Negating immature behavior -- Overcoming defective personalities -- Pulling others along -- Quantifying quality improvements -- Cementing the renewal. Rebounding after rightsizing -- Shaping a strong culture -- Turning antagonists into allies -- Undoing the negative effects of stress -- Vanquishing resistance to change -- Winning while preserving relationships -- Xenophilic decision making -- Yearning for satisfied patrons -- Zeroing in on the workers of tomorrow.
Note English.
ISBN 0585338434 (electronic bk.)
9780585338439 (electronic bk.)
OCLC # 45885635
Additional Format Print version: Carson, Kerry D. (Kerry David), 1946- ABCs of collaborative change. Chicago : American Library Association, 1997 0838906990 (DLC) 97018779 (OCoLC)36876085
Table of Contents
Pt. IAchieving the Renewal17
 1Assembling High-Performance Teams19
 2Bridging Value Differences33
 3Clearing the Path for Leadership44
 4Developing Empowered Staff54
 5Enhancing Organizational Learning63
 6Facilitating Harmony72
 7Gaining Stability by Managing Turnover84
Pt. IIBuilding the Foundation for Renewal93
 8Homing In on the Environment95
 9Involving the Library's Stakeholders105
 10Jettisoning Bureaucratic Red Tape113
 11Keeping True to the Mission120
 12Learning Staff Members' Needs131
 13Managing Staff Conflicts139
 14Negating Immature Behavior147
 15Overcoming Defective Personalities158
 16Pulling Others Along166
 17Quantifying Quality Improvements176
Pt. IIICementing the Renewal185
 18Rebounding after Rightsizing187
 19Shaping a Strong Culture196
 20Turning Antagonists into Allies205
 21Undoing the Negative Effects of Stress212
 22Vanquishing Resistance to Change220
 23Winning while Preserving Relationships229
 24Xenophilic Decision Making236
 25Yearning for Satisfied Patrons245
 26Zeroing In on the Workers of Tomorrow254

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