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Author Belker, Loren B.
Title The first-time manager / Loren B. Belker.
Imprint New York : AMACOM, [1997]
Edition Fourth edition.

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Author Belker, Loren B.
Subject Supervision of employees.
Office management.
Description 1 online resource (xii, 211 pages) : illustrations
polychrome rdacc
Edition Fourth edition.
Note Includes index.
Summary "Thousands of managers have learned the ropes with this bestselling primer on mastering supervisory skills. Now completely updated and expanded, The First-Time Manager is filled with expert information on all the basics of the job, from managing time and stress to motivating and counseling employees. Written in an easy-to-read conversational style, it includes 11 new chapters on today's crucial issues, such as how to master team-building skills, recognize and appreciate the work of employees, move beyond the organizational chart and see how things really get done, and maintain a clear perspective by balancing work with other interests."--Jacket.
Contents How people are chosen as supervisors -- First few months -- Building confidence -- Learning to listen -- We, they, and my -- Change: moving from details to the big picture -- Looking above and below -- Informal organization chart -- Management style/team building -- Art of appreciation -- Changing the employee -- In-betweener -- Disciplining the employee -- Hiring and training new employees -- "Oh my god, I can't fire anyone!" -- Secrets and perceptions -- Your relationship with the human resources department -- Personal and organizational loyalty -- Job descriptions, performance appraisals, and salary administration -- It may not be the money -- Is there such a thing as motivation? -- Generation gap -- Helping to prepare for the gold watch -- Role of self-discipline -- "How am I doing?" -- Organizing your own time -- Written word -- Telephone -- Grapevine -- Sense of humor: a trusted friend -- Managing, participating in, and leading meetings -- Touch of class -- Role of public speaking in your career -- Stress and intensity levels -- Complete person.
Note Print version record.
ISBN 0585199051 (electronic bk.)
9780585199054 (electronic bk.)
OCLC # 44961623
Additional Format Print version: Belker, Loren B. First-time manager. 4th ed. New York : AMACOM, ©1997 0814479405 (DLC) 96039055 (OCoLC)35657874
Table of Contents
1How People Are Chosen as Supervisors3
2The First Few Months9
3Building Confidence16
4Learning to Listen20
5We, They, and My26
6Change: Moving From Details to the Big Picture29
7Looking Above and Below33
8The Informal Organization Chart41
9Management Style/Team Building44
10The Art of Appreciation49
11Changing the Employee51
12The In-Betweener60
13Disciplining the Employee62
14Hiring and Training New Employees74
15"Oh My God, I Can't Fire Anyone!"93
16Secrets and Perceptions105
17Your Relationship With the Human Resources Department108
18Personal and Organizational Loyalty111
19Job Descriptions, Performance Appraisals, and Salary Administration113
20It May Not Be the Money127
21Is There Such a Thing as Motivation?129
22The Generation Gap135
23Helping to Prepare for the Gold Watch138
24The Role of Self-Discipline147
25"How Am I Doing?"151
26Organizing Your Own Time167
27The Written Word172
28The Telephone176
29The Grapevine181
30A Sense of Humor: A Trusted Friend183
31Managing, Participating in, and Leading Meetings186
32A Touch of Class191
33The Role of Public Speaking in Your Career193
34Stress and Intensity Levels197
35The Complete Person201

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