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EBOOK
Author Berman, Paula K.
Title Successful business process management : what you need to know to get results / Paula K. Berman.
Imprint New York : American Management Association, [2014]
2014

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Author Berman, Paula K.
Subject Workflow -- Management.
Organizational effectiveness -- Management.
Industrial management.
Description 1 online resource
polychrome rdacc http://rdaregistry.info/termList/RDAColourContent/1003
Note Includes index.
Contents Part one : reviewing the definitions -- Understanding processes and procedures -- Part two : building an effective process system -- Creating the structure of your process system -- Creating an environment in which to build your procedures -- Implementing your process system -- Managing your processes and process systems -- Part three : creating or revising a procedure -- Planning your changes -- Mapping your process -- Documenting the rest of your procedure -- Finalizing your procedure -- Part four : making procedures real -- Rolling out your changes -- Managing your procedure operations -- Part five : Reviewing the skills required to make process improvement happen -- Facilitating your meetings and workshops -- Driving change through your organization -- Managing your process improvement project.
Note Print version record.
ISBN 9780814434024 (electronic bk.)
0814434029 (electronic bk.)
9780814434017
0814434010
OCLC # 871258284
Additional Format Print version: Berman, Paula K. Successful business process management 9780814434017 (DLC) 2013041830 (OCoLC)862575264