| Table of Contents |
| | Preface | 1 |
| Sect. I | Introduction to Knowledge and Information Technology Management | |
| Ch. I | Developments in Managing Innovation, Knowledge and E-Business / Benn Lawson, Danny Samson | 1 |
| Ch. II | Sources of Knowledge Acquisition by U.S. Managers: An Empirical Analysis / Jaideep Motwani, Pradeep Gopalakrishna, Ram Subramanian | 14 |
| Sect. II | Integration of Business and Knowledge/Information Technology Management | |
| Ch. III | Information Systems and Business Strategy: A Concurrent Planning Model / Antonio Torres-Perez, Isidre March-Chorda | 30 |
| Ch. IV | Integrated QFD and Knowledge Management System for the Development of Common Product Platform / Walter W. C. Chung, Colin K. S. Tam, Michael F. S. Chan | 51 |
| Ch. V | An Expanded Model of the Effects of Organizational Culture Upon the Acceptance of Knowledge Management / Nancy C. Shaw, Francis D. Tuggle | 72 |
| Ch. VI | Information-Based Integration for Complex Systems / E. Szczerbicki | 89 |
| Ch. VII | An Experimental Analysis of the Effectiveness and Efficiency of Teams with Partial Problem Domain Knowledge / Dinesh A. Mirchandani, Jaideep Motwani | 104 |
| Ch. VIII | Collaboration in the Large: Using Videoconferencing to Facilitate Large-Group Interaction / Diane H. Sonnenwald, Paul Solomon, Noriko Hara, Reto Bolliger, Thomas H. Cox | 115 |
| Sect. III | Knowledge and Information Technology Management in Virtual Enterprises | |
| Ch. IX | A Dynamic Perspective on Knowledge Creation in Virtual Teams - In a Search for New Insights / Violina Ratcheva | 138 |
| Ch. X | The Impact of Trust in Virtual Enterprises / T. T. Wong, Henry C. W. Lau | 153 |
| Ch. XI | Market of Resources as an Environment for Agile/Virtual Enterprise Dynamic Integration and for Business Alignment / Maria Manuela Cunha, Goran D. Putnik, A. Gunasekaran | 169 |
| Sect. IV | Knowledge Management in E-Commerce Environment | |
| Ch. XII | Managing Business-Consumer Interactions in the E-World / Sushil K. Sharma, Jatinder N. D. Gupta | 192 |
| Ch. XIII | Electronic Money and Payment Systems / Santosh K. Misra, Jayavel Sounderpandian | 214 |
| Ch. XIV | A Managerial Perspective on E-Commerce: Adoption, Diffusion and Cultural Issues / Thuong T. Le, S. Subba Rao, Dothang Truong | 251 |
| Sect. V | Human and Social Aspects of Knowledge and Information Technology Management | |
| Ch. XV | Human and Social Perspectives in Information Technology: An Examination of Fraud on the Internet / C. Richard Baker | 268 |
| Ch. XVI | The Role of Trust in Information Technology Management / Istvan Mezgar, Zoltan Kincses | 283 |
| Ch. XVII | Inexperienced Software Team and Global Software Team / Kim Man Lui, Keith C. C. Chan | 305 |
| Ch. XVIII | The Knowledge Edge: Knowledge Management and Social Learning in Military Settings / Leoni Warne, Katerina Agostino, Irena Ali, Celina Pascoe, Derek Bopping | 324 |
| | About the Authors | 354 |
| | Index | 365 |
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