Return to home page
Searching: Muskingum library catalog
Some OPAL libraries remain closed or are operating at reduced service levels. Materials from those libraries may not be requestable; requested items may take longer to arrive. Note that pickup procedures may differ between libraries. Please contact your library for new procedures, specific requests, or other assistance.
  Previous Record Previous Item Next Item Next Record
  Reviews, Summaries, etc...
EBOOK
Conference ICServ (Conference) (7th : 2020 : Osaka, Japan)
Title Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / Takeshi Takenaka, Spring Han, Chieko Minami (eds.).
Imprint Singapore : Springer, 2020.

LOCATION CALL # STATUS MESSAGE
 OHIOLINK SPRINGER EBOOKS    ONLINE  
View online
LOCATION CALL # STATUS MESSAGE
 OHIOLINK SPRINGER EBOOKS    ONLINE  
View online
Conference ICServ (Conference) (7th : 2020 : Osaka, Japan)
Series Communications in computer and information science ; 1189.
Communications in computer and information science ; 1189.
Subject Service industries -- Congresses.
Service industries -- Management -- Congresses.
Alt Name Takenaka, Takeshi.
Han, Spring.
Minami, Chieko.
Add Title ICServ 2020
Description 1 online resource (xi, 309 pages) : illustrations (some color).
Note International conference proceedings.
Includes author index.
Contents Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
Summary This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
ISBN 9789811531187 (electronic bk.)
9811531188 (electronic bk.)
9789811531170 (print)
ISBN/ISSN 10.1007/978-981-15-3
OCLC # 1142381517


If you experience difficulty accessing or navigating this content, please contact the OPAL Support Team