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Conference ICServ (Conference) (7th : 2020 : Osaka, Japan)
Title Serviceology for services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings / Takeshi Takenaka, Spring Han, Chieko Minami (eds.).
Imprint Singapore : Springer, 2020.

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Conference ICServ (Conference) (7th : 2020 : Osaka, Japan)
Series Communications in computer and information science ; 1189.
Communications in computer and information science ; 1189.
Subject Service industries -- Congresses.
Service industries -- Management -- Congresses.
Alt Name Takenaka, Takeshi.
Han, Spring.
Minami, Chieko.
Add Title ICServ 2020
Description 1 online resource (xi, 309 pages) : illustrations (some color).
Note International conference proceedings.
Includes author index.
Contents Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
Summary This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
ISBN 9789811531187 (electronic bk.)
9811531188 (electronic bk.)
9789811531170 (print)
ISBN/ISSN 10.1007/978-981-15-3
OCLC # 1142381517

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