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Author Brafield, Helen, 1966-
Title Service user involvement : reaching the hard to reach in supported housing / Helen Brafield and Terry Eckersley.
Imprint London ; Philadelphia : Jessica Kingsley Publishers, 2008.

Author Brafield, Helen, 1966-
Subject People with social disabilities -- Services for -- Great Britain.
People with social disabilities -- Housing -- Great Britain.
Social service -- Great Britain -- Citizen participation.
Housing policy -- Great Britain -- Citizen participation.
Counselor and client -- Great Britain.
Alt Name Eckersley, Terry, 1961-
Description 1 online resource (221 pages) : illustrations
polychrome rdacc
Bibliography Note Includes bibliographical references (pages 205-211) and indexes.
Contents Introduction -- Models of service user participation -- The ROCC research project -- Barriers and enablers to effective service user consultation -- Methods that enable client consultation -- A two-tier model for consultation for strategic planning -- The Young Men's Christian Association (YMCA) -- The way ahead -- Devising your own consultation strategy -- Appendix A: Questionnaire for providers -- Appendix B: Values statement -- Appendix C: Calculating the cost of client consultation.
Summary Drawing on extensive research, this book offers imaginative and effective strategies for consultation with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travellers, women escaping domestic violence and black and minority ethnic groups.
Note Print version record.
ISBN 9781846427459 (electronic bk.)
1846427452 (electronic bk.)
1843103435 (alk. paper)
OCLC # 288803714
Additional Format Print version: Brafield, Helen, 1966- Service user involvement. London ; Philadelphia : Jessica Kingsley Publishers, 2008 9781843103431 (DLC) 2007028350 (OCoLC)86168147

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