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The German story / Robert Solow -- Low-wage work in Germany : an overview / Gerhard Bosch and Thorsten Kalina -- Pay in customer services under pressure : call center agents / Claudia Weinkopf -- Wild West conditions in Germany?! : low-skill jobs in food processing / Lars Czommer -- The polarization of working conditions : cleaners and nursing assistants in hospitals / Karen Jaehrling -- Still lost and forgotten? : the work of hotel room attendants in Germany / Achim Vanselow -- Low-paid but committed to the industry : salespeople in the retail sector / Dorothea Voss-Dahm -- Summary and conclusions : Gerhard Bosch and Claudia Weinkopf.
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