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EBOOK
Author Anton, Jon.
Title Customer relationship management : the bottom line to optimizing your ROI / Jon Anton, Natalie L. Petouhoff.
Imprint Upper Saddle River, N.J. : Prentice Hall, 2002.

LOCATION CALL # STATUS MESSAGE
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LOCATION CALL # STATUS MESSAGE
 OHIOLINK SAFARI EBOOKS    ONLINE  
View online
Author Anton, Jon.
Series Management skills, NetEffect series
Neteffect series. Management skills.
Subject Customer relations -- Management -- Statistical models.
Customer relations -- Management -- Case studies.
Alt Name Petouhoff, Natalie L.
Description 1 online resource (xviii, 254 pages) : illustrations.
Bibliography Note Includes bibliographical references (pages 246-249) and index.
Note Print version record.
ISBN 0130990698 (alk. paper)
9780130990693 (alk. paper)
OCLC # 54115403
Additional Format Print version: Anton, Jon. Customer relationship management. Upper Saddle River, N.J. : Prentice Hall, 2002 0130990698 (DLC) 2001056579 (OCoLC)48588951



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