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BOOK
Author Goodsell, Charles T.
Title The case for bureaucracy : a public administration polemic / Charles T. Goodsell.
Imprint Chatham, N.J. : Chatham House Publishers, 1994.
Edition Third edition.

LOCATION CALL # STATUS MESSAGE
 MUSKINGUM STACKS  JK421 .G64 1994    AVAILABLE  
LOCATION CALL # STATUS MESSAGE
 MUSKINGUM STACKS  JK421 .G64 1994    AVAILABLE  
Author Goodsell, Charles T.
Subject Bureaucracy -- United States.
Description xiii, 226 pages ; 23 cm
Edition Third edition.
Bibliography Note Includes bibliographical references (p. 185-213) and index.
ISBN 1566430070
OCLC # 28848602
Table of Contents
1Bureaucracy Despised, Disparaged, and Defended1
  A Brief for Bureaucracy3
  The Case Debated by Others6
  Depictions in Popular Culture8
  Depictions in Academic Writing12
2What Citizens Experience from Bureaucracy25
  Surveying the Surveys25
  More Definitive Surveys29
  Reflections on the Surveys37
  Direct Performance Measures40
3More Suspicions and Surprises re Bureaucracy49
  Bureaucracy as Stereotype49
  Bureaucracy as Discriminator53
  Bureaucracy as Bungler61
  American Bureaucracy Compared69
4Ask the Impossible of Bureaucracy? Easy!77
  No-Win Situations and Red Tape78
  Administration by Proxy84
  Solve Those Problems!89
  Bureaucracy and Social Change94
5Bureaucrats as Ordinary People103
  Who Are the Bureaucrats?104
  The "Bureaucratic Mentality"115
  How Bad Is Work in Bureaucracy?123
  The Bureaucrats' Reputation130
6Bureaucratic Bigness and Badness Reconsidered133
  The Size of Bureaucracy133
  Growth, Aging, and Badness139
  The Political Power of Bureaucracy151
  Inequity and Drift160
7The Great Falsehood about American Government165
  Anatomy of a Falsehood165
  Reactions to the Falsehood170
  What Should We Do?179
 Notes185
 Selected Books209
 Index215


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