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EBOOK
Author Heppell, Michael.
Title Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell.
Imprint Harlow, England ; New York : Pearson/Prentice Hall Business, 2006.

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Series Books that make you better
Books that make you better.
Subject Customer services -- Management.
Consumer satisfaction.
Description 1 online resource (ix, 128 pages) : illustrations.
Note Print version record.
ISBN 9780131370036
0131370030
OCLC # 457242788
Additional Format Print version: Heppell, Michael. Five star service, one star budget. Harlow, England ; New York : Pearson/Prentice Hall Business, 2006 9780273707929 (DLC) 2006044767 (OCoLC)65065550