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EBOOK
Author Stutts, Alan T.
Title Hotel and lodging management : an introduction / by Allan T. Stutts ; contributing author, James F. Wortman.
Imprint New York : John Wiley, 2001.

LOCATION CALL # STATUS MESSAGE
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LOCATION CALL # STATUS MESSAGE
 OHIOLINK NETLIBRARY EBOOKS    ONLINE  
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Author Stutts, Alan T.
Subject Hospitality industry -- Management.
Alt Name NetLibrary, Inc.
Description xvi, 318 pages : illustrations ; 26 cm
polychrome rdacc
Bibliography Note Includes bibliographical references and index.
Reproduction Electronic reproduction. Boulder, Colo. : NetLibrary, 2001. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
ISBN 0471437972 (electronic bk.) : $54.95
047135483X (cloth : alk. paper)
OCLC # 47010271
Additional Format Original (DLC) 00043351 (OCoLC)44447059.
Table of Contents
 Foreword 
 Preface 
 Introduction1
Ch. 1Growth and Development of the Lodging Industry5
Ch. 2Organizational Structure31
Ch. 3The Front Office55
Ch. 4Housekeeping89
Ch. 5Loss Prevention and Security119
Ch. 6Marketing and Sales, Food and Beverage, Engineering, and Human Resources Departments147
Ch. 7Control173
Ch. 8Developing and Opening a New Hotel195
Ch. 9Management Contracts and Franchise Agreements215
Ch. 10Resorts, Themed Lodging, and Special Lodging Environments249
Ch. 11Time-Share and Vacation Ownership269
Ch. 12The General Manager283
 Glossary303
 Index313


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