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EBOOK
Author Burke, Michelle Marie.
Title The valuable office professional : for administrative assistants, office managers, secretaries, and other support staff / Michelle Burke.
Imprint New York : AMACOM, [1997]
©1997

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Subject Clerical occupations.
Managing your boss.
Description 1 online resource (xiv, 173 pages) : illustrations
Note Includes index.
Print version record.
ISBN 0585040044 (electronic bk.)
9780585040042 (electronic bk.)
9780814478882 (pbk.)
0814478883 (pbk.)
0814478883
OCLC # 42330633
Additional Format Print version: Burke, Michelle Marie. Valuable office professional. New York : AMACOM, ©1997 0814478883 (DLC) 96009493 (OCoLC)34996042
Table of Contents
 Acknowledgments 
 Letter to Support Staff 
 Introduction1
1The Changing Organization: From Support Staff to Office Professionals7
2Shifting the Administrative Paradigm15
3The Productivity Factor25
4Basic Training: The Core Competencies47
5The Buck Stops Here: Accountability60
6You've Gotta Believe: Barriers Are Opportunities74
7Getting On Track: Commitment to Results90
8In With the New: Adopting a Desire to Learn99
9Bridging the Gap: Effective Communication108
10Putting It All Together: The Productivity Cycle121
11Making Clear Requests: Phases I, II, and III127
12Making Purposeful Decisions and Achieving Goals: Phases IV and V143
13Completing and Implementing Decisions: Phases VI, VII, and VIII156
14A Bridge Complete: Some Final Thoughts165
 Index169