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BOOK
Author Creech, Bill, 1927-
Title The five pillars of TQM : how to make total quality management work for you / Bill Creech.
Imprint New York : Truman Talley Books/Dutton, [1994]
©1994

LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  HD62.15 .C74 1994    AVAILABLE  
LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  HD62.15 .C74 1994    AVAILABLE  
Subject Total quality management -- United States.
Description 549 pages : illustrations ; 24 cm
Note Includes index.
ISBN 0525937250 : $26.95 ($37.99 Can.)
OCLC # 28508067
Table of Contents
1TQM: The Need, the Issues, the Shape It Must Take1
2Lessons from Japan's Success and American Failings41
3Winning Big by Organizing Small: More Key Examples78
4A TQM Turnaround in Our Biggest Bureaucracy115
5Product: Focal Point for Purpose and Achievement158
6Process: Its Effectiveness Determines Product Worth191
7TQM Involves the Entire System, Not Pieces of It243
8Leadership: It's a Must, and It's Not Managership294
9Creating Organizational Leadership and Competence349
10Commitment: TQM Builds It, and It Creates Success399
11A TQM Path to Tomorrow: New Ways for New Days452
12American Management: The Time for Change Is Now496
 Epilogue: The Guidelines for Five Pillar TQM527
 Index533