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Author Acuff, Jerry, 1949-
Title The relationship edge : the key to strategic influence and selling success / Jerry Acuff with Wally Wood.
Imprint Hoboken, N.J. : Wiley, 2011.
Edition 3rd ed.

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Author Acuff, Jerry, 1949-
Subject Customer services.
Customer relations.
Success in business.
Alt Name Wood, Wally.
Description 1 online resource (xv, 256 pages)
Edition 3rd ed.
Bibliography Note Includes bibliographical references and index.
Summary "Get a practical, actionable, three-step process to build and leverage important relationships Most people know instinctively how to build positive, long-lasting relationships with spouses, friends, and even co-workers-but few of us know how to consciously and systematically build and maintain positive business relationships. For years, The Relationship Edge has successfully shown people how to build personal relationships and repair damaged ones with a proven three-step process. This completely updated third edition offers a fresh perspective on that process and includes more contemporary case studies, as well as how to build and nurture relationships online. Develop the right mindset-understand that personal relationships are vital to business success, both offline and online. Ask the right questions-discover the common ground you share with others. Do the right thing-be truthful and straightforward or you'll undermine the goodwill you've worked so hard to build. Jerry Acuff, the author, has a proven record of success with previous editions of The Relationship Edge. With real case studies and step-by-step guidance, The Relationship Edge, Third Edition offers the tools and advice you need to develop strong, rewarding relationships with customers, co-workers, and managers. Jerry Acuff's latest version is packed full of practical, concrete information on the mechanics of interpersonal relationships in the business world, all designed to have you doing business better and more productively than ever."-- Provided by publisher.
Contents The Relationship Edge : The Key to Strategic Influence and Selling Success; Contents; Preface; Acknowledgments; Chapter 1 Relationships Are Everything; Chapter 2 Climb the Relationship Pyramid; Chapter 3 How to Build a Relationship; Chapter 4 Ask the Twenty Questions; Chapter 5 Ask the Questions Properly; Chapter 6 Probe for Small World Connections; Chapter 7 Build Relationships on Actions; Chapter 8 Map Your Key Relationships; Chapter 9 Hop from One Pyramid to Another; Chapter 10 Gain Respect Thirteen Ways; Chapter 11 Write Clear, Specific Goals.
Note Print version record.
ISBN 9781118016541 (electronic bk.)
1118016548 (electronic bk.)
9781118016558 (electronic bk.)
1118016556 (electronic bk.)
9781118016534 (electronic bk.)
111801653X (electronic bk.)
9780470915479 (pbk.)
0470915471 (pbk.)
OCLC # 708566145
Additional Format Print version: Acuff, Jerry, 1949- Relationship edge. 3rd ed. Hoboken, N.J. : Wiley, 2011 (DLC) 2010043320

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