| Table of Contents |
| | Foreword / Ruth Constant | |
| | Introduction / Marilyn D. Harris | |
| Ch. 1 | Home health administration : an overview / Janna L. Dieckmann | 3 |
| Ch. 2 | The home health agency / Kathleen E. Williams | 16 |
| Ch. 3 | Medicare conditions of participation / Peggie Reid Webb | 27 |
| Ch. 4 | The joint commission's home care accreditation program / Maryanne L. Popovich | 63 |
| Ch. 5 | CHAP accreditation : standards of excellence for home care and community health organizations / Theresa Sekan Ayer | 71 |
| Ch. 6 | Accreditation for home care aide and private duty services / John I. Buck | 81 |
| Ch. 7 | ACHC : accreditation for home care and alternate site health care services / Thomas Cesar | 86 |
| Ch. 8 | Certificate of need and licensure / E. Michael Flanagan | 92 |
| Ch. 9 | Credentialing : organizational and personnel options for home care / Ann H. Cary | 101 |
| Ch. 10 | The relationship of the home health agency to the state trade association / Joie Glenn | 111 |
| Ch. 11 | The national association for home care and hospice / Val J. Halamandaris | 115 |
| Ch. 12 | The visiting nurse association of America / Carolyn S. Markey | 124 |
| Ch. 13 | Self-care systems in home health care nursing / Joan Reynolds Yuan | 131 |
| Ch. 14 | Home health care documentation and record keeping / Elissa Della Monica, Elizabeth R. Kane | 135 |
| App. 14-A | COP standards pertaining to HHA clinical record policy | 147 |
| App. 14-B | Abington Memorial Hospital home care clinical records | 150 |
| Ch. 15 | Computerized clinical documentation / Donna R. Baldwin | 161 |
| Ch. 16 | Home telehealth : improving care and decreasing costs / Ann K. Frantz | 176 |
| Ch. 17 | Implementing a competency system in home care / Carol A. Clarke, Irma Camaligan, Margaret Golden | 185 |
| Ch. 18 | Meeting the need for culturally and linguistically appropriate services / Mary Curry Narayan | 211 |
| Ch. 19 | Classification : an underutilized tool for prospective payment / Donna Ambler Peters | 224 |
| Ch. 20 | Analysis and management of home health nursing caseloads and workloads / Judith Lloyd Storfjell, Carol Easley Allen, Cheryl E. Easley | 236 |
| Ch. 21 | Home health care classification (HHCC) system : an overview / Virginia K. Saba | 247 |
| Ch. 22 | Nursing diagnoses in home health nursing / Carol Ann Parente | 261 |
| Ch. 23 | Perinatal high-risk home care / Richela Stoddard-Johnston | 274 |
| Ch. 24 | High technology home care services / Diana Acker, Thomas D. Brown | 279 |
| Ch. 25 | Discharge of a ventilator-assisted child from the hospital to home / Andrea Gendelman | 291 |
| Ch. 26 | Performance improvement / Joan Reynolds Yuan | 301 |
| Ch. 27 | Evidence-based practice : basic strategies for success / Lazelle E. Benefield | 310 |
| Ch. 28 | Quality planning for quality patient care / Marilyn D. Harris, Joan Reynolds Yuan | 315 |
| Ch. 29 | Program Evaluation / Nancy DiPasquale Ruane, Joseph W. Ruane | 320 |
| App. 29-A | Formats for presenting program evaluation tools / 336 | |
| Ch. 30 | Effectiveness of a clinical feedback approach to improving patient outcomes / Peter W. Shaughnessy, Kathryn S. Crisler | 341 |
| Ch. 31 | Implementing outcome-based quality improvement into the home health agency / Linda H. Krulish | 352 |
| Ch. 32 | Benchmarking and home health care / Alexis A. Wilson | 383 |
| Ch. 33 | Administrative policy and procedure manual / Marilyn D. Harris | 395 |
| Ch. 34 | Discharge planning / Joann K. Erb | 399 |
| Ch. 35 | Strategies to retain and attract quality staff / Sharon D. Martin, Diane T. Cass | 421 |
| Ch. 36 | Evaluating productivity / Lazelle E. Benefield | 436 |
| Ch. 37 | Labor-management relations / Jessica S. Eichner | 448 |
| Ch. 38 | Human resource management / Ann Marie O'Connell | 459 |
| Ch. 39 | Staff development in a home health agency / Joan Reynolds Yuan | 474 |
| Ch. 40 | Transitioning nurses to home care / Carolyn J. Humphrey, Paula Milone-Nuzzo | 484 |
| Ch. 41 | Case management / Linda A. Billows | 495 |
| Ch. 42 | Managed care / Mary Pat Larsen | 499 |
| Ch. 43 | Community-based long-term care : preparing for a new role / Pearl B. Graub, Emily Amerman | 507 |
| Ch. 44 | Understanding the exposures of home health care : an insurance primer / Brian M. Block | 519 |
| Ch. 45 | Budgeting for home health agencies / Vern A. Peterschmidt | 527 |
| Ch. 46 | Reimbursement / Patricia A. Sevast | 535 |
| Ch. 47 | How to read, interpret, and understand financial statements / D. Scott Detar | 549 |
| Ch. 48 | Management information systems / Kristy Wright, Brian C. Thomas | 558 |
| Ch. 49 | Legal issues of concern to home care providers / Ann P. Sherwin | 571 |
| Ch. 50 | Understanding the basics of home health compliance / Deborah A. Randall | 590 |
| Ch. 51 | The HIPAA standards for privacy of individually identifiable health information / Larri A. Short | 616 |
| Ch. 52 | Ethical practice in the daily service to home care client, their families, and the community / Julie K. Tennant | 666 |
| Ch. 53 | Participating in the political process / Kathleen Carlson Mebus, Barbara Kovalcin Piskor | 675 |
| Ch. 54 | Strategic planning / Edward R. Balotsky, David B. Smith | 693 |
| Ch. 55 | Marketing : an overview / Karen L. Carney | 708 |
| Ch. 56 | The internet in home health and hospice care / Linda Q. Thede, Virginia K. Saba | 723 |
| Ch. 57 | Disease management programs / Miriam Cannon Wagner | 736 |
| Ch. 58 | The process of visiting nurse association affiliation with a major teaching hospital / Marilyn D. Harris | 756 |
| Ch. 59 | Grantsmanship in home health care : seeking foundation support / Jennifer W. Campbell, Wendy Yallowitz, Jane Isaacs Lowe | 771 |
| Ch. 60 | Home care volunteer program / Carol-Rae Green Sodano | 778 |
| Ch. 61 | The manager as published author : tips on writing for publication / Suzanne P. Smith | 796 |
| Ch. 62 | Student placements in home health care agencies : boost or barrier to quality patient care? / Ida M. Androwich, Pamela A. Andresen | 810 |
| Ch. 63 | A student program in one home health agency / Marilyn D. Harris | 818 |
| Ch. 64 | The role of the physician in home care / Todd R. Cote, Leona Wilneff | 834 |
| Ch. 65 | Research in home health agencies / Karen Beckman Pace | 840 |
| Ch. 66 | Hospice care : pioneering the ultimate love connection about living not dying / Rosemary Johnson-Hurzeler, Judith A. Conley, Rosemary Franco, David R. Goldfarb, Ronny J. Knight | 850 |
| App. 66-A | State of Connecticut physician assisted living (PAL) directive | 863 |
| App. 66-B | Summary guidelines for initiation of advanced care | 864 |
| Ch. 67 | Safe harbor : a bereavement program for children, teens, and families / Elissa Della Monica | 866 |
| Ch. 68 | Planning, implementing, and managing a community-based nursing center : current challenges and future opportunities / Katherine K. Kinsey, Patricia Gerrity | 872 |
| Ch. 69 | Adult day services - the next frontier / Nancy Brundy, Judith A. Bellome, Paulette Bryan | 883 |
| Ch. 70 | Partners in healing : home care, hospice, and parish nurses / Karen Cassidy | 891 |
| Ch. 71 | Meeting the present challenges and continuing to thrive in the future : tips on how to be successful as an administrator in home health and hospice care / Marilyn D. Harris | 899 |
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