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BOOK
Title Patient-centered hospital care : reform from within / Kathryn J. McDonagh, editor.
Imprint Ann Arbor, Mich. : Health Administration Press, [1993]
©1993

LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  RA971.35 .P38 1993    AVAILABLE  
LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  RA971.35 .P38 1993    AVAILABLE  
Series Management series / American College of Healthcare Executives
Management series (Ann Arbor, Mich.)
Subject Hospitals -- Personnel management.
Organizational change.
Work design.
Hospital care -- Quality control.
Alt Name McDonagh, Kathryn J.
Description xii, 222 pages : illustrations ; 24 cm.
Bibliography Note Includes bibliographical references and index.
Contents The art of redesigning hospitals / Kathryn J. McDonagh -- Work redesign : theory, approaches, and lessons / Mary Crabtree Tonges -- Assessing and preparing the organization for work redesign / Vickie Mullins Moore, M. Gibby Kinsey, and Marilyn Dubree -- Case management : work redesign with patient outcomes in mind / Kathleen A. Bower -- A model for measuring outcomes of work redesign / Richard J. Stephen and M. Gibby Kinsey -- Financial impacts of work redesign / Ann Scott Blouin and Richard Heim -- Work redesign : getting ready for and dealing with the change / M. Gibby Kinsey, Vickie Mullins Moore, and Marilyn Dubree -- Breaking molds : hospital education, work redesign, and the American work force / Mary Claire Wilson and Stuart Gedal -- Work redesign : a journey, not a destination / JoEllen Goertz Koerner.
ISBN 1567930026 (hardbound : alk. paper)
OCLC # 28293782
Table of Contents
 Foreword / Leland Kaiser 
 Preface 
 Acknowledgments 
1The Art of Redesigning Hospitals / Kathryn J. McDonagh1
2Work Redesign: Theory, Approaches, and Lessons / Mary Crabtree Tonges9
3Assessing and Preparing the Organization for Work Redesign / Vickie Mullins Moore, M. Gibby Kinsey, Marilyn Dubree21
4Case Management: Work Redesign with Patient Outcomes in Mind / Kathleen A. Bower47
5A Model for Measuring Outcomes of Work Redesign / Richard J. Stephen, M. Gibby Kinsey71
6Financial Impacts of Work Redesign / Ann Scott Blouin, Richard Heim109
7Work Redesign: Getting Ready for and Dealing with the Change / M. Gibby Kinsey, Vickie Mullins Moore, Marilyn Dubree133
8Breaking Molds: Hospital Education, Work Redesign, and the American Work Force / Mary Claire Wilson, Stuart Gedal181
9Work Redesign: A Journey, Not a Destination / JoEllen Goertz Koerner193
 Index211
 List of Contributors217
 About the Editor221