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Author Hemmelgarn, Anthony L.,
Title Building cultures and climates for effective human services : understanding and improving organizational social contexts with the arc model / Anthony L. Hemmelgarn and Charles Glisson.
Imprint New York, NY, United States of America : Oxford University Press, [2018]

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Author Hemmelgarn, Anthony L.,
Series Evidence-based practices series
Evidence-based practices series.
Subject Human services -- Management.
Social work administration.
Corporate culture.
Organizational change.
Alt Name Glisson, Charles,
Description 1 online resource (xiv, 230 pages).
Bibliography Note Includes bibliographical references and index.
Summary This text explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of organizational effectiveness that the authors developed for improving social service, behavioural health, health care, and other human service organizations. The authors summarize decades of practice and research experience, including organizational improvement efforts, randomized controlled trials, and nationwide studies with hundreds of human services organizations.
Contents Cover; Series; Building Cultures and Climates for Effective Human Services; Copyright; Contents; Preface; Acknowledgments; 1 Improving Organizational Social Contexts for Effective Human Services; 2 Case Examples Illustrating the Importance of Social Contexts in Human Service Organizations; 3 Understanding and Assessing Organizational Social Context (OSC); 4 Introducing the ARC Organizational Strategies; 5 The Impact of ARC in Human Service Organizations; 6 ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service Organizations.
7 ARC Stages and Component Tools 8 The Role of Mental Models in Organizational Change; 9 Mission-​driven versus Rule-​driven Human Service Organizations; 10 Results-​oriented versus Process-​oriented Human Service Organizations; 11 Improvement-​directed versus Status Quo-​directed Human Service Organizations; 12 Participatory-​based versus Authority-​based Human Service Organizations; 13 Relationship-​centered versus Individual-​centered Human Service Organizations; 14 Conclusion and Future Challenges for Improving Human Service Organizations; References; Index
Note Online resource; title from digital title page (viewed on August 14, 2018).
ISBN 9780190455316 (electronic book)
0190455314 (electronic book)
9780190455293 (electronic book)
0190455292 (electronic book)
9780190455286 (paperback)
OCLC # 1022076334
Additional Format Print version: Hemmelgarn, Anthony L. Building cultures and climates for effective human services. New York, NY : Oxford University Press, [2018] 9780190455286 (DLC) 2018003372

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