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LEADER 00000cam  2200625 i 4500 
001    1022076334 
003    OCoLC 
005    20190402055525.2 
006    m     o  d         
007    cr ||||||||||| 
008    180205s2018    nyu     ob    001 0 eng   
010    2018005292 
020    9780190455316|q(electronic book) 
020    0190455314|q(electronic book) 
020    9780190455293|q(electronic book) 
020    0190455292|q(electronic book) 
020    |z9780190455309 
020    |z0190455306 
020    |z9780190455286|q(paperback) 
035    (OCoLC)1022076334 
040    DLC|beng|erda|epn|cDLC|dOCLCO|dOCLCF|dOCLCQ|dUKOUP|dN$T
       |dCEF|dEBLCP|dYDX|dUBY|dOCLCO|dOTZ|dOCLCQ|dTKN|dBRX 
042    pcc 
049    MAIN 
050 14 HV41|b.H438 2018 
072  7 POL|x019000|2bisacsh 
072  7 SOC|x016000|2bisacsh 
082 00 361.0068|223 
100 1  Hemmelgarn, Anthony L.,|0http://id.loc.gov/authorities/
       names/n2018006016|eauthor. 
245 10 Building cultures and climates for effective human 
       services :|bunderstanding and improving organizational 
       social contexts with the arc model /|cAnthony L. 
       Hemmelgarn and Charles Glisson. 
264  1 New York, NY, United States of America :|bOxford 
       University Press,|c[2018] 
300    1 online resource (xiv, 230 pages). 
336    text|btxt|2rdacontent 
337    computer|bn|2rdamedia 
338    online resource|bnc|2rdacarrier 
347    text file|2rdaft|0http://rdaregistry.info/termList/
       fileType/1002 
490 1  Evidence-based practices series 
504    Includes bibliographical references and index. 
505 0  Cover; Series; Building Cultures and Climates for 
       Effective Human Services; Copyright; Contents; Preface; 
       Acknowledgments; 1 Improving Organizational Social 
       Contexts for Effective Human Services; 2 Case Examples 
       Illustrating the Importance of Social Contexts in Human 
       Service Organizations; 3 Understanding and Assessing 
       Organizational Social Context (OSC); 4 Introducing the ARC
       Organizational Strategies; 5 The Impact of ARC in Human 
       Service Organizations; 6 ARC Infrastructure, Preparation, 
       and Key Strategies for Creating Effective Human Service 
       Organizations. 
505 8  7 ARC Stages and Component Tools 8 The Role of Mental 
       Models in Organizational Change; 9 Mission-​driven 
       versus Rule-​driven Human Service Organizations; 10
       Results-​oriented versus Process-​oriented 
       Human Service Organizations; 11 Improvement-&
       #x200B;directed versus Status Quo-​directed Human 
       Service Organizations; 12 Participatory-​based 
       versus Authority-​based Human Service 
       Organizations; 13 Relationship-​centered versus 
       Individual-​centered Human Service Organizations; 
       14 Conclusion and Future Challenges for Improving Human 
       Service Organizations; References; Index 
520 8  This text explains how organizational culture and climate 
       affect the quality and outcomes of human services and 
       describes the Availability, Responsiveness, and Continuity
       (ARC) model of organizational effectiveness that the 
       authors developed for improving social service, 
       behavioural health, health care, and other human service 
       organizations. The authors summarize decades of practice 
       and research experience, including organizational 
       improvement efforts, randomized controlled trials, and 
       nationwide studies with hundreds of human services 
       organizations. 
588 0  Online resource; title from digital title page (viewed on 
       August 14, 2018). 
650  0 Human services|xManagement.|0http://id.loc.gov/authorities
       /subjects/sh96002519 
650  0 Social work administration.|0http://id.loc.gov/authorities
       /subjects/sh85124085 
650  0 Corporate culture.|0http://id.loc.gov/authorities/subjects
       /sh85032896 
650  0 Organizational change.|0http://id.loc.gov/authorities/
       subjects/sh85095525 
655  0 Electronic books. 
655  4 Electronic books. 
700 1  Glisson, Charles,|0http://id.loc.gov/authorities/names/
       n92078054|eauthor. 
776 08 |iPrint version:|aHemmelgarn, Anthony L.|tBuilding 
       cultures and climates for effective human services.|dNew 
       York, NY : Oxford University Press, [2018]|z9780190455286
       |w(DLC)  2018003372 
830  0 Evidence-based practices series.|0http://id.loc.gov/
       authorities/names/no2009091601 
912    .b18494341JOHNC 
912    .b19022578JOHNC 
990    Oxford University Press|bOxford Scholarship Online Social 
       Work|c2019-04-01|yNew collection OUP.osoSocialWork|5OH1 
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