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BOOK
Title Emotions in organizational behavior / edited by Charmine E.J. Härtel, Wilfred J. Zerbe, Neal M. Ashkanasy.
Imprint Mahwah, N.J. : Lawrence Erlbaum Associates, 2005.

LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  HD58.7 .E438 2005    AVAILABLE  
LOCATION CALL # STATUS MESSAGE
 OTTERBEIN MAIN COLLECTION  HD58.7 .E438 2005    AVAILABLE  
Subject Organizational behavior -- Psychological aspects.
Work -- Psychological aspects.
Emotions -- Social aspects.
Alt Name Härtel, Charmine E. J., 1959-
Zerbe, W. J.
Ashkanasy, Neal M., 1945-
Description xxv, 425 pages : illustrations ; 24 cm
Bibliography Note Includes bibliographical references (p. 369-405) and indexes.
Contents Foreword / Russell Cropanzano -- Preface -- 1. Organizational behavior : an emotions perspective / Charmine E. J. Ḧärtel, Wilfred J. Zerbe, and Neal M. Ashkanasy -- Part I. Organizational behavior and emotions. 2. Emotions : From "ugly duckling" via "invisible asset" toward an ontological reframing / Dorthe Eide -- Part II. The individual within the organization. 3. "You wait until you get home" : emotional regions, emotional process work, and the role of onstage and offstage support / Maree V Boyle -- 4. The role of emotion in employee counterproductive work behavior : integrating the psychoevolutionary and constructivist perspective / Yongmei Liu and Pamela L. Perrewe -- 5. Emotional experience of individualist-collectivist workgroups : findings from a study of 14 multinationals located in Australia / Yuka Fujimoto, Charmine E. J. Härtel, and Debra Panipucci -- 6. A bounded emotionality perspective on the individual in the organization / Neal M. Ashkanasy, Wilfred J. Zerbe, and Charmine E. J. Härtel -- Part III. The interpersonal within the organization. 7. Individual and group affect in problem-solving workgroups / Matthew J. Grawitch and David C. Munz -- 8. Nonsense makes sense : humor in social sharing of emotion at the workplace / Stefan Meisiek and Xin Yao -- 9. Understanding cross-cultural negotiation : a model integrating affective events theory and communication accommodation theory / Mona White, Charmine E. J. Härtel, and Debra Panipucci -- 10. A bounded emotionality perspective on interpersonal behavior in organizations / Neal M. Ashkanasy and Wilfred J. Zerbe -- Part IV. Organizational processes, structure, and design. 11. A reconceptualization of the emotional labor construct : on the development of an integrated theory of perceived emotional dissonance and emotional labor / Robert S. Rubin, Vicki M. Staebler Tardino, Catherine S. Daus, and David C. Munz -- 12. Toward understanding emotional management at work : a quantitative review of emotional labor research / Joyce E. Bono and Meredith A. Vey -- 13. The interaction effect of emotional intelligence and emotional labor on job satisfaction : a test of Holland's classification of occupations / Chi-Sum Wong, Ping-Man Wong, and Kenneth S. Law -- 14. The relationship with patients : "emotional labor" and its correlates in hospital employees / Vanda L. Zammuner and Cristina Galli -- 15. A bounded emotionality perspective on work characteristics / Wilfred J. Zerbe and Charmine E. J. Härtel -- Part V. Organizational change and changing organizations. 16. Emotion management to facilitate strategic change and innovation : how emotional balancing and emotional capability work together / Quy Nguyen Huy -- 17. Managing emotion : a new role for emergent group leaders / Anthony T. Pescosolido -- 18. For better or for worse: organizational culture and emotions / Michelle K Pizer and Charmine E. J. Härtel -- 19. A bounded emotionality perspective on organizational change and culture / Neal M. Ashkanasy and Charmine E. J. Härtel -- 20. What an emotions perspective of organizational behavior offers / Charmine E. J. Härtel, Neal M. Ashkanasy, and Wilfred J. Zerbe -- References -- Author index -- Subject index.
Summary This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.
ISBN 0805850988 (hbk. : alk. paper)
OCLC # 56661835
Table of Contents
 Foreword / Russell Cropanzano 
 Preface / Charmine E. J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy 
1Organizational behavior : an emotions perspective / Charmine E. J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy1
2Emotions : from "ugly duckling" via "invisible asset" toward an ontological reframing / Dorthe Eide11
3"You wait until you get home" : emotional regions, emotional process work, and the role of onstage and offstage support / Maree V. Boyle45
4The role of emotion in employee counterproductive work behavior : integrating the psychoevolutionary and constructivist perspective / Yongmei Liu, Pamela L. Perrewe67
5Emotional experience of individualist-collectivist workgroups : findings from a study of 14 multinationals located in Australia / Yuka Fujimoto, Charmine E. J. Hartel, Debra Panipucci87
6A bounded emotionality perspective on the individual in the organization / Neal M. Ashkanasy, Wilfred J. Zerbe, Charmine E. J. Hartel113
7Individual and group affect in problem-solving workgroups / Matthew J. Grawitch, David C. Munz119
8Nonsense makes sense : humor in social sharing of emotion at the workplace / Stefan Meisiek, Xin Yao143
9Understanding cross-cultural negotiation : a model integrating affective events theory and communication accommodation theory / Mona White, Charmine E. J. Hartel, Debra Panipucci167
10A bounded emotionality perspective on interpersonal behavior in organizations / Neal M. Ashkanasy, Wilfred J. Zerbe183
11A reconceptualization of the emotional labor construct : on the development of an integrated theory of perceived emotional dissonance and emotional labor / Robert S. Rubin, Vicki M. Staebler Tardino, Catherine S. Daus, David C. Munz189
12Toward understanding emotional management at work : a quantitative review of emotional labor research / Joyce E. Bono, Meredith A. Vey213
13The interaction effect of emotional intelligence and emotional labor on job satisfaction : a test of Holland's classification of occupations / Chi-Sum Wong, Ping-Man Wong, Kenneth S. Law235
14The relationship with patients : "emotional labor" and its correlates in hospital employees / Vanda L. Zammuner, Cristina Galli251
15A bounded emotionality perspective on work characteristics / Wilfred J. Zerbe, Charmine E. J. Hartel287
16Emotion management to facilitate strategic change and innovation : how emotional balancing and emotional capability work together / Quy Nguyen Huy295
17Managing emotion : a new role for emergent group leaders / Anthony T. Pescosolido317
18For better or for worse : organizational culture and emotions / Michelle K. Pizer, Charmine E. J. Hartel335
19A bounded emotionality perspective on organizational change and culture / Neal M. Ashkanasy, Charmine E. J. Hartel355
20What an emotions perspective of organizational behavior offers / Charmine E. J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe359


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