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LEADER 00000cam  2200865Ii 4500 
001    1001434825 
003    OCoLC 
005    20200119062100.1 
006    m     o  d         
007    cr cnu---unuuu 
008    170821s2017    nju     o     001 0 eng d 
019    1001545156 
020    9781119081807|q(electronic bk.) 
020    1119081807|q(electronic bk.) 
020    9781119081708|q(electronic bk.) 
020    111908170X|q(electronic bk.) 
020    |z9781119009757 
020    |z1119009758 
035    (OCoLC)1001434825|z(OCoLC)1001545156 
040    N$T|beng|erda|epn|cN$T|dIDEBK|dEBLCP|dN$T|dYDX|dOCLCF|dNLE
049    MAIN 
050  4 HV551.2 
072  7 BUS|x082000|2bisacsh 
072  7 BUS|x041000|2bisacsh 
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072  7 BUS|x085000|2bisacsh 
082 04 658.4056|223 
245 00 Culture and crisis communication :|btransboundary cases 
       from nonwestern perspectives /|cedited by Amiso M. George,
       Kwamena Kwansah-Aidoo. 
264  1 Hoboken, New Jersey :|bWiley,|c2017. 
300    1 online resource 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
490 1  IEEE PCS professional engineering communication series 
500    Includes index. 
505 0  Introduction. Setting the scene. Communication, culture 
       and crisis in a transboundary context / Kwamena Kwansah-
       Aidoo and Amiso M. George -- Africa. Egypt. Dealing with 
       political and cultural crisis in a troubled Middle East 
       region / Ibrahim Saleh and Heba Metwali ; Ghana. 
       Embarrassing the nation to pay Brazil : the Ghana Black 
       stars player revolt at the 2014 FIFA World Cup / Kwamena 
       Kwansah-Aidoo ; Nigeria. Containing Ebola in Nigeria : 
       lessons in effective risk and crisis communication / Amiso
       M. George ; South Africa. Killing in the name of "stolen" 
       jobs : the April 2015 xenophobic attacks in South Africa /
       Kwamena Kwansah-Aidoo and Ibrahim Saleh -- Asia/Euro-Asia.
       China and Taiwan. One crisis, two responses : a 
       transboundary analysis of the melamine-tainted milk powder
       crisis in China and Taiwan / Yi-Hui Christine Huang and 
       Joanne Chen Lyu ; India. They came by boat : the 2008 
       terrorist attack on Mumbai / Soumitro Sen and Uttaran 
       Dutta ; Indonesia. Power distance, uncertainty avoidance, 
       and Rukun : managing the transboundary haze crisis in 
       Indonesia / Reidinar Juliane Wardoyo and Augustine Pang ; 
       Japan. Culture as crisis communication : Tokyo Electric 
       Power Company and the Fukushima Daiichi nuclear power 
       plant disaster / Cornelius B. Pratt and Ronald Lee Carr ; 
       Kazakhstan. Understanding the Zhanaozen crisis through the
       intercultural lenses of Eurasianism in Kazakhstan / Elena 
       Kolesova and Dila Beisembayeva ; Malaysia. "Almost without
       a trace" : missing flight MH370, culture and transboundary
       crisis communication in the era of social media / Kwamena 
       Kwansah-Aidoo and Amiso M. George ; Singapore. Cultural 
       impediment or reflection of global phenomenon : state of 
       social media crisis preparedness in Singapore / Augustine 
       Pang and Christabel Reena David ; South Korea. Going nuts 
       over nuts : the Korean air ramp return crisis / Jangyul 
       Robert Kim and Kyung-Hyan Yoo -- Middle East. Syria. A 
       battle for hearts and minds : dealing with Syria's 
       intractable humanitarian catastrophe / Kwamena Kwansah-
       Aidoo and Ibrahim Saleh ; Turkey. "Nothing will ever be 
       the same" : the Borusan case and the socio-cultural 
       dynamics of crisis in Turkey / Ebru Uzunoglu and Selin 
       Turkel -- Latin America. Brazil. Gone with the mud : 
       learning from the Niteroi disaster in Brazil / Regina 
       Coeli da Silveira e Silva and Amiso M. George ; Colombia 
       and Guatemala. When conflict shifts : an analysis of 
       Chiquita brands' transnational crises in Colombia and 
       Guatemala / Juan-Carlos Molleda and Gabriel C. Stephen -- 
       Conclusion. Looking ahead : planning for crisis 
       communication across cultural and transboundary contexts /
       Amiso M. George and Kwamena Kwansah-Aidoo. 
520 8  A collection of case studies from nonwestern countries 
       that offers an analysis of the significant role culture 
       plays in crisis communication Culture and Crisis 
       Communication presents an examination of how politics, 
       culture, religion, and other social issues affect crisis 
       communication and management in nonwestern countries. From
       intense human tragedy to the follies of the rich, the 
       chapters examine how companies, organizations, news 
       outlets, health organizations, technical experts, 
       politicians, and local communities communicate in crisis 
       situations. Taking a wider view than a single country s 
       perspective, the text contains a cross-cultural and cross-
       country approach. In addition, the case studies offer 
       valuable lessons that organizations that wish to operate 
       or are operating in those cultures can adopt in preparing 
       and managing crises. The book highlights recent crisis 
       events such as Syria s civil war, missing Malaysia Flight 
       MH370, andJapan s Fukushima Daiichi nuclear power plant 
       disaster. Each of the case studies examines how culture 
       impacts communication and responses to crises. 
       Authoritative, insightful, and instructive, this important
       resource: Analyzes how nonwestern cultures respond to 
       crises Covers therole of culture in crisis communication 
       in recent news events Includes contributions from 18 
       international authors who provide insight on nonwestern 
       culture and crisis communication Written for communication
       professionals, academics, and students, Culture and Crisis
       Communication presents an insightful introduction to the 
       topic of culture and crisis communication and then delves 
       into illustrative case studies that explore intra-cultural
       and trans-boundary crisis communication. 
588 0  Online resource; title from PDF title page (EBSCO, viewed 
       September 5, 2017). 
650  0 Crisis management|vCross-cultural studies. 
650  0 Crisis management|zBRIC countries. 
650  0 Crisis management|vCase studies. 
650  0 Communication, International|vCase studies. 
650  7 BUSINESS & ECONOMICS|xIndustrial Management.|2bisacsh 
650  7 BUSINESS & ECONOMICS|xManagement.|2bisacsh 
650  7 BUSINESS & ECONOMICS|xManagement Science.|2bisacsh 
650  7 BUSINESS & ECONOMICS|xOrganizational Behavior.|2bisacsh 
650  7 Communication, International.|2fast|0(OCoLC)fst00870332 
650  7 Crisis management.|2fast|0(OCoLC)fst00883617 
651  7 BRIC countries.|2fast|0(OCoLC)fst01896747 
700 1  George, Amiso M.,|eeditor. 
700 1  Kwansah-Aidoo, Kwamena,|eeditor. 
776 08 |iPrint version:|z9781119009757|z1119009758
830  0 IEEE PCS professional engineering communication series. 
880 0  |6505-00/(Q|a-- A Note from the Series Editor xi -- Author
       Biographies xiii -- Foreword xxiii -- Preface xxvii -- 
       Acknowledgments xxix -- I INTRODUCTION -- 1 Setting the 
       Scene: Communication, Culture and Crisis in a 
       Transboundary Context 3 /Kwamena Kwansah-Aidoo and Amiso 
       M. George -- II AFRICA -- 2 Egypt: Dealing with Political 
       and Cultural Crisis in a Troubled Middle East Region 21 /
       Ibrahim Saleh and Heba Metwali -- 3 Ghana: Embarrassing 
       the Nation to Pay Brazil: The Ghana Black Stars Player 
       Revolt at the 2014 FIFA World Cup 38 /Kwamena Kwansah-
       Aidoo -- 4 Nigeria: Containing Ebola in Nigeria: Lessons 
       in Effective Risk and Crisis Communication 57 /Amiso M. 
       George -- 5 South Africa: Killing in the Name of 
       ђجStolenђح Jobs: The April 2015 Xenophobic Attacks in 
       South Africa 76 /Kwamena Kwansah-Aidoo and Ibrahim Saleh -
       - III ASIA/EURO-ASIA -- 6 China and Taiwan: One Crisis, 
       Two Responses: A Transboundary Analysis of the Melamine-
       Tainted Milk Powder Crisis in China and Taiwan 99 /Yi-Hui 
       Christine Huang and Joanne Chen Lyu -- 7 India: They Came 
       by Boat: The 2008 Terrorist Attack on Mumbai 119 /Soumitro
       Sen and Uttaran Dutta -- 8 Indonesia: Power Distance, 
       Uncertainty Avoidance, and Rukun: Managing the 
       Transboundary Haze Crisis in Indonesia 136 /Reidinar 
       Juliane Wardoyo and Augustine Pang -- 9 Japan: Culture as 
       Crisis Communication: Tokyo Electric Power Company and the
       Fukushima Daiichi Nuclear Power Plant Disaster 153 /
       Cornelius B. Pratt and Ronald Lee Carr -- 10 Kazakhstan: 
       Understanding the Zhanaozen Crisis Through the 
       Intercultural Lenses of Eurasianism in Kazakhstan 167 /
       Elena Kolesova and Dila Beisembayeva -- 11 Malaysia: 
       ђجAlmost Without a Traceђح، Missing Flight MH370, Culture 
       and Transboundary Crisis Communication in the Era of 
       Social Media 184 /Kwamena Kwansah-Aidoo and Amiso M. 
       George -- 12 Singapore: Cultural Impediment or Reflection 
       of Global Phenomenon: State of Social Media Crisis 
       Preparedness in Singapore 209 /Augustine Pang and 
       Christabel Reena David -- 13 South Korea: Going Nuts Over 
       Nuts: The Korean Air Ramp Return Crisis 225 /Jangyul 
       Robert Kim and Kyung-Hyan Yoo. 
880 8  |6505-00/(Q|aIV MIDDLE EAST -- 14 Syria: A Battle for 
       Hearts and Minds: Dealing with Syriaђةs Intractable 
       Humanitarian Catastrophe 243 /Kwamena Kwansah-Aidoo and 
       Ibrahim Saleh -- 15 Turkey: ђجNothing Will Ever Be the 
       Sameђح، The Borusan Case and the Socio-Cultural Dynamics 
       of Crisis in Turkey 270 /Ebru Uzunoglu and Selin Tћ urkel 
       -- V LATIN AMERICA -- 16 Brazil: Gone with the Mud: 
       Learning from the Nitero' i Disaster in Brazil 289 /Regina
       Coeli da Silveira e Silva and Amiso M. George -- 17 
       Colombia and Guatemala: When Conflict Shifts: An Analysis 
       of Chiquita Brandsђة Transnational Crises in Colombia and 
       Guatemala 308 /Juan-Carlos Molleda and Gabriel C. Stephen 
       -- VI CONCLUSION -- 18 Looking Ahead: Planning for Crisis 
       Communication Across Cultural and Transboundary Contexts 
       327 /Amiso M. George and Kwamena Kwansah-Aidoo -- A Sample
       Crisis Plan 342 -- B Public Relations Crisis Tool Kit 346 
       -- C Administrative Crisis Response Scenario: Internal -- 
       Facility Disaster 352 -- D Incident Report Form 355 -- E 
       Holding Statement 357 -- F Initial Media Statement 358 -- 
       G Crisis Communications Roles and Responsibilities 359 -- 
       H Sample Media Contact Log 361 -- I Media Statement 362 --
       J Key Message 363 -- Index 365. 
990    John Wiley and Sons|bWiley Frontlist All Obook 2014 to 
       present|c2020-01-18|yNew collection wiley.front2014|5OH1 
990    ProQuest Ebook Central|bEbook Central Academic Complete
       |c2019-06-28|yAdded to collection pqebk.acadcomplete|5OXB 
990    ProQuest Ebook Central|bEbook Central Academic Complete
       |c2019-06-28|yAdded to collection pqebk.acadcomplete|5MAL 
990    ProQuest Ebook Central|bEbook Central Academic Complete
       |c2019-06-28|yAdded to collection pqebk.acadcomplete|5MTU 
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