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Title Culture and crisis communication : transboundary cases from nonwestern perspectives / edited by Amiso M. George, Kwamena Kwansah-Aidoo.
Imprint Hoboken, New Jersey : Wiley, 2017.

View online
View online
Series IEEE PCS professional engineering communication series
IEEE PCS professional engineering communication series.
Subject Crisis management -- Cross-cultural studies.
Crisis management -- BRIC countries.
Crisis management -- Case studies.
Communication, International -- Case studies.
Alt Name George, Amiso M.,
Kwansah-Aidoo, Kwamena,
Description 1 online resource.
polychrome rdacc
Note Online resource; title from PDF title page (EBSCO, viewed September 5, 2017).
Includes index.
Summary A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria s civil war, missing Malaysia Flight MH370, andJapan s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers therole of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.
Contents Introduction. Setting the scene. Communication, culture and crisis in a transboundary context / Kwamena Kwansah-Aidoo and Amiso M. George -- Africa. Egypt. Dealing with political and cultural crisis in a troubled Middle East region / Ibrahim Saleh and Heba Metwali ; Ghana. Embarrassing the nation to pay Brazil : the Ghana Black stars player revolt at the 2014 FIFA World Cup / Kwamena Kwansah-Aidoo ; Nigeria. Containing Ebola in Nigeria : lessons in effective risk and crisis communication / Amiso M. George ; South Africa. Killing in the name of "stolen" jobs : the April 2015 xenophobic attacks in South Africa / Kwamena Kwansah-Aidoo and Ibrahim Saleh -- Asia/Euro-Asia. China and Taiwan. One crisis, two responses : a transboundary analysis of the melamine-tainted milk powder crisis in China and Taiwan / Yi-Hui Christine Huang and Joanne Chen Lyu ; India. They came by boat : the 2008 terrorist attack on Mumbai / Soumitro Sen and Uttaran Dutta ; Indonesia. Power distance, uncertainty avoidance, and Rukun : managing the transboundary haze crisis in Indonesia / Reidinar Juliane Wardoyo and Augustine Pang ; Japan. Culture as crisis communication : Tokyo Electric Power Company and the Fukushima Daiichi nuclear power plant disaster / Cornelius B. Pratt and Ronald Lee Carr ; Kazakhstan. Understanding the Zhanaozen crisis through the intercultural lenses of Eurasianism in Kazakhstan / Elena Kolesova and Dila Beisembayeva ; Malaysia. "Almost without a trace" : missing flight MH370, culture and transboundary crisis communication in the era of social media / Kwamena Kwansah-Aidoo and Amiso M. George ; Singapore. Cultural impediment or reflection of global phenomenon : state of social media crisis preparedness in Singapore / Augustine Pang and Christabel Reena David ; South Korea. Going nuts over nuts : the Korean air ramp return crisis / Jangyul Robert Kim and Kyung-Hyan Yoo -- Middle East. Syria. A battle for hearts and minds : dealing with Syria's intractable humanitarian catastrophe / Kwamena Kwansah-Aidoo and Ibrahim Saleh ; Turkey. "Nothing will ever be the same" : the Borusan case and the socio-cultural dynamics of crisis in Turkey / Ebru Uzunoglu and Selin Turkel -- Latin America. Brazil. Gone with the mud : learning from the Niteroi disaster in Brazil / Regina Coeli da Silveira e Silva and Amiso M. George ; Colombia and Guatemala. When conflict shifts : an analysis of Chiquita brands' transnational crises in Colombia and Guatemala / Juan-Carlos Molleda and Gabriel C. Stephen -- Conclusion. Looking ahead : planning for crisis communication across cultural and transboundary contexts / Amiso M. George and Kwamena Kwansah-Aidoo.
ISBN 9781119081807 (electronic bk.)
1119081807 (electronic bk.)
9781119081708 (electronic bk.)
111908170X (electronic bk.)
OCLC # 1001434825
Additional Format Print version: 9781119009757 1119009758 (OCoLC)922909652

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