Return to home page
Searching: Otterbein library catalog
Some OPAL libraries remain closed or are operating at reduced service levels. Materials from those libraries may not be requestable; requested items may take longer to arrive. Note that pickup procedures may differ between libraries. Please contact your library for new procedures, specific requests, or other assistance.
  Previous Record Previous Item Next Item Next Record
  Reviews, Summaries, etc...
Author Sallaz, Jeffrey J., 1974-
Title Lives on the line : how the Philippines became the world's call center capital / Jeffrey J. Sallaz.
Imprint New York : Oxford University Press, [2019]
Edition First Edition.

View online
View online
Author Sallaz, Jeffrey J., 1974-
Series Global and comparative ethnography.
Global and comparative ethnography.
Subject Call center agents -- Philippines.
Labor market -- Philippines.
Philippines -- Social conditions -- 21st century.
Description 1 online resource (viii, 244 pages).
Edition First Edition.
Bibliography Note Includes bibliographical references and index.
Contents Introduction -- Job, many lives -- Assembling a labor market -- Mediators unpacked -- Firms : seeing like a call center -- The state : making a middle path -- Labor : seeking the Philippine dream -- Three archetypes -- Responsible women -- Restless gays -- Rooted men -- Conclusion -- Gone baby gone -- The relativity of work -- Appendix: An ethnographic narrative -- Acknowledgements -- Notes -- Index.
Summary Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's "voice capital." Lives on the Line argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centers and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centers are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work. -- Provided by publisher
ISBN 9780190630690 (electronic bk.)
0190630698 (electronic bk.)
9780190630676 (electronic bk.)
0190630671 (electronic bk.)
9780190630683 (electronic bk.)
019063068X (electronic bk.)
OCLC # 1100429048
Additional Format Print version : Sallaz, Jeffrey J., 1974- Lives on the line. New York, NY, United States of America : Oxford University Press, [2019] 9780190630669 (DLC) 2018058622 (OCoLC)1088526511.

If you experience difficulty accessing or navigating this content, please contact the OPAL Support Team