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Author Salzman, Harold.
Title Software by design : shaping technology and the workplace / Harold Salzman, Stephen R. Rosenthal.
Imprint New York : Oxford University Press, 1994.

Author Salzman, Harold.
Subject Computer software -- Development.
User interfaces (Computer systems)
Alt Name Rosenthal, Stephen R.
Description 1 online resource (348 pages) : illustrations
Bibliography Note Includes bibliographical references (pages 327-343) and index.
Contents Cover -- Table of Contents -- Part I: Structuring Technology and The Workplace -- Introduction -- Chapter 1: Social Shaping of Technology -- Perspectives on Engineering as a Social Process -- Notes on a Theory of Workplace Technology Design -- Chapter 2: Software in the Workplace -- Software as a Process Technology -- The User as Worker -- Design in the Age of the User -- A Schematic for the Study of Technology Design -- Chapter 3: The Structure of Software Design -- Emergence of the Independent Software Vendor -- The Process and Structure of Software Design -- The User Organization -- Making Strategic Choices -- Software Development for a Commercial Market -- Part II: Case Studies of Software Design -- Chapter 4: Banking and a Tale of Two Systems -- Computerizing Tradition -- Designing for a New Banking Environment -- The Banking Systems Corporation -- Contradictions and Conflicting Values in Design -- Chapter 5: Keeping the Customer Satisfied: Field Service and the Art of Automation -- Background to the Field Service Industry -- Automating Field Service -- Field Service in Action: The Cases of Zeno and Trident -- Observations on Field Service and the FSMS -- Chapter 6: The Computer System and the Hospital -- Background on Hospitals -- The Impact of Information Systems on Hospitals -- Design of St. George's Computer System -- Department Conflict and Professional Ethos -- Computer System Effects -- Chapter 7: Software Design, Social Choices, and the Workplace -- Banking Software -- Field Service Software -- Hospital Software -- Implications for Design -- Mapping Social Influences in Design -- Part III: Implications for Management and for Further Research on Technology Design -- Chapter 8: Understanding and Managing Software Acquisition -- Lessons about the Design of Mission Critical Software -- Comments on Assessing and Implementing Software -- Chapter 9: Social Dimensions of Software Design: Challenges of Effective Design for the Workplace -- The Software Life Cycle -- The Politics of Software Desigen -- Dilemmas of Software Desgin -- Assimilation, Accommodation, and the Prospects for Change -- The Coming Challenge of Design -- Appendices -- Appendix A: Outline of the Research Project -- Appendix B: Teaching Cases on Software Design and Use -- Case 1: Branch Office Automation in Banking -- Case 2: Design Decisions for the New Banking Environment -- Case 3: Field Service and the Art of Automation -- Case 4: Systems Design and Medical Practice in a Hospital -- References -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V.
Summary This book provides a general examination of the critical role played by software and computer technology in the workplace. The authors assess the key social factors that contribute to workplace technology design, including organization structure, workplace relations, and market conditions. They then offer in-depth case studies to identify the factors that influence particular design decisions and the impact of these decisions on the quality and conduct of work, opportunities for skill development, and worker autonomy and satisfaction. The issue of technology design is addressed at both the theoretical and practical level, making this book an appealing aid for students as well as an insightful account for software designers, managers, and computer science engineers.
Note Print version record.
ISBN 1423738845 (electronic bk.)
9781423738848 (electronic bk.)
OCLC # 228117315
Additional Format Print version: Salzman, Harold. Software by design. New York : Oxford University Press, 1994 (DLC) 93020812

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