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Author Watson-Hemphill, Kimberly,
Title Innovating lean six sigma : a strategic guide to deploying the world's most effective business improvement process / Kimberly Watson-Hemphill.
Imprint New York : McGraw-Hill, [2016]

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Author Watson-Hemphill, Kimberly,
Subject Total quality management.
Benchmarking (Management)
Six sigma (Quality control standard)
Quality control -- Management.
Description 1 online resource (xiii, 286 pages) : illustrations
Note Includes index.
Print version record.
Summary Develop deeper insights into your customer experience. Tackle bigger problems and find better solutions. When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.
Contents Cover -- Title Page -- Copyright Page -- Contents -- Acknowledgments -- Introduction: The Tao of Lean Six Sigma -- Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative -- Chapter 1: What's First?: The Big Four Questions That Shape a Deployment -- Chapter 2: Bolstering Leadership Support -- Chapter 3: Got Culture? -- Chapter 4: Measuring Progress and Success -- Chapter 5: The Art and Science of Project Selection and Pipeline Management -- Chapter 6: "How Are We Doing?": Using a Maturity Model Assessment to Evaluate Where You Are and Where You Should Go Next -- Part 2: Next Steps: The Smart Way to Tackle Bigger Problems, Use More Sophisticated Methods, and Push the Culture to the Next Level -- Prologue: What's Next?: Options for Building on a Solid Foundation -- Chapter 7: Voices You Want to Hear: Developing Deeper Insights into Customer Needs -- Chapter 8: Business Process Management: Building a Strong Foundation for Implementing a Culture of Improvement -- Chapter 9: Quick Fixes for Big Issues: Enterprise kaizen -- Chapter 10: Linking Top to Bottom: Using Hoshin Planning for Strategy Deployment -- Chapter 11: Solving Analysis Challenges with Specialized Tools -- Chapter 12: Starting from Scratch: When and How to Use Product and Process Design Methodologies -- Chapter 13: The Healthcare Frontier: Making Progress Despite the Challenges -- Appendix A: A Complete Maturity Model -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Y.
ISBN 9781259584411 (electronic bk.)
1259584410 (electronic bk.)
OCLC # 944513006
Additional Format Print version: Watson-Hemphill, Kimberly. Innovating lean six sigma 9781259584404 (DLC) 2015032223 (OCoLC)921102662

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