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EBOOK
Author Watson, Ian, 1960-
Title Applying knowledge management : techniques for building corporate memories / Ian Watson.
Imprint San Francisco : Morgan Kaufmann, 2003.

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LOCATION CALL # STATUS MESSAGE
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Author Watson, Ian, 1960-
Subject Knowledge management -- Case studies.
Corporations -- History.
Description 1 online resource (xviii, 252 pages) : illustrations
Note Print version record.
Bibliography Note Includes bibliographical references and index.
Contents Knowledge management and organizational memory -- Understanding case-based reasoning -- Managing product quality : total recall at National Semiconductor -- Developing expertise : color matching at General Electric Plastics -- Improving process design : knowledge sharing in aluminum foundries -- Benchmarking best practice : internal financial control at Deloitte Touche -- Information retrieval : intelligent online product selection for Analog Devices -- Distributed sales support : Web-based engineering at Western Air -- Personalizing information services : intelligent digital TV at Changing Worlds -- Lessons learned.
ISBN 9780080499277
0080499279
9781558607606
1558607609
OCLC # 824971552
Additional Format Print version: Watson, Ian D. (Ian Duncan), 1960- Applying knowledge management. Amsterdam ; Boston : Morgan Kaufmann, 2003 1558607609 (DLC) 2002108512 (OCoLC)50714455



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